JIFU Vacation Voucher

JIFU Vacation Voucher – FAQ

a) Who is Odenza that I see on the voucher redemption website you’ve given me?Voted #1 by businesses for vacation-incentive program providers in a Concordia University study, we have chosen and partnered with the highly reputable company, Odenza, who has been a leader in the vacation voucher industry since 1998. We truly believe Odenza has the expertise in the services we need to reward you and that you need to turn your critically important part of the recruiting cycle into a competitive advantage. This complimentary vacation voucher can assist you in generating more leads, recruiting, and significantly increase the value of your JIFU membership. When you redeem your voucher, you can pay as little as 1/10th the cost of a 7-night stay as our gift to you and as a referral business testimonial booster.

Odenza has a large team of professionally trained travel consultants who are dedicated customer agents. They handle all aspects of your vacation. Their team has traveled extensively and has covered most areas of the world to deliver first-hand traveling experience. Their professional team is multilingual and can service you in English, Spanish, French, and Chinese. If you need to call Odenza and you speak a language other than these four they offer, it is mandatory that you bring your own translator to the call. In that scenario, in an effort to help you with this, you must first contact our multilingual JIFU Member Services team who can a) help answer general questions if it does not involve any changes, upgrades, or customizations to your reservation and/or b) schedule a specific day and time offering to be your translator on the phone when you call Odenza. If you do not have questions or need an Odenza agent’s help, you are still able to complete your reservation on their booking site (www.odenzareg.com) without calling.

b) How old do I have to be to book a vacation?The person booking the travel must be at least 21 years of age or older. The resort or property manager may otherwise refuse access to the reserved accommodation.

c) How much are the fees, and what do they cover?The required booking fee is $279.93 USD ($39.99 USD per night) at the time of booking. This is a flat fee for all destinations worldwide, regardless of the number of nights booked. A $100.00 USD reservation deposit is required when you register the voucher in the beginning (see our JIFU Vacation Voucher Process document). This deposit is FULLY REFUNDABLE at any point should you decide not to complete the booking and pay for the remainder taxes and fees. The $100 reservation deposit gives you the ability to shop and place a 24-hour reservation hold on any available week (as long as the travel date is more than 14 days away) in the database before paying the remainder resort booking fees. The refundable deposit will be applied toward the nominated booking taxes and fees or to any requested upgrades/customizations at booking. Once the booking fee is paid, the reservation is then locked and the $279.93 USD (which includes the $100 deposit) is not refundable.

Therefore, if you redeem a complimentary 7-night stay without any upgrades or add-ons, the $279.93 is all you will need to pay to Odenza to complete the booking. Due to the wide range of resorts and destinations available with this program there are potential additional fees that you would be required to pay to the resort directly such as local taxes/fees, , mandatory Full or Half Boarding Fees (pp/day), mandatory Meal Plan fees (pp/day), resort amenities fee and/or a mandatory security deposit, all of which is determined and charged by the resorts individually upon check-in and NOT by or to Odenza. These fee details are typically displayed for you directly on the page for each resort (scroll to the bottom of each resort details page while shopping and find it under the “Fees and Policies” section) on the Odenza inventory website but is also something that an Odenza travel agent can look into for you for the resort you have placed a 24 hr hold from the registration webpage prior to completing the booking.

d) Do I have to stay all 7 nights?You don’t have to stay all 7 nights. You can choose to check-in a few days late or check-out a few days early. Simply contact the resort in advance to notify them of your desired schedule changes. Although the booking fee will not change and you will still be paying for the full week, it is still a fantastic deal!

e) Do I have to book from weekend to weekend, or can I choose a mid-week day to begin my vacation?All check-in days will vary by property, please refer to the search results on the website that clearly state the available check-in days for your chosen resort and destination.

f) Do the resorts accommodate special needs?Many of the resort units offer handicapped-accessible accommodations. Please look for the following descriptions:
Disability Accessible Units – the resort unit only meets disability accessibility requirements.
Disability Accessible Resorts – the resort is disability accessible.
It is best to contact one of Odenza’s customer service representatives for more information.

g) Are pets allowed?For the most part, pets are not allowed on properties. However, a select few resorts do allow pets for an additional fee. Please contact the resort to check on their pet policy before bringing any pets with you.

h) How far in advance do I have to make a reservation to ensure there is availability?Resort units may become available anywhere from 3 to 360 days in advance of the scheduled check-in date. Because Odenza’s system operates in a live environment, the availability is always subject to change, and we encourage you to search the website for the latest up to date availability.

i) How will I receive confirmation of my reservation?Once you have completed your booking with an Odenza travel agent, you will receive a confirmation via email. Upon receipt, please review to ensure that all information is correct and print your confirmation as this can assist you with the check-in process. If you have noticed incorrect information or you have not received your confirmation via email, please contact Odenza’s Customer Service Hotline (1-866-339-6006) M-F 8:00 AM – 4:00 PM PT.

j) Will taxes or other fees be charged to my account at the resort?Due to the wide range of resorts and destinations available with this program there are potential additional fees that you would be required to pay to the resort directly such as local taxes/fees, mandatory Full or Half Boarding Fees (pp/day), mandatory Meal Plan fees (pp/day), resort amenities fee and/or a mandatory security deposit, all of which is determined and charged by the resorts individually upon check-in and NOT by or to Odenza. These fee details are typically displayed for you directly on the page for each resort (scroll to the bottom of each resort details page while shopping and find it under the “Fees and Policies” section) on the Odenza inventory website but is also something that an Odenza travel agent can look into for you for the resort you have placed a 24 hr hold from the registration webpage prior to completing the booking.

k) Can upgrades/changes be made to my reservation?Yes! Odenza’s inventory website will also include options for upgraded destinations and accommodations at additional cost. If you are interested in exploring customized vacation options such as extending the length of stay, additional travelers, additional rooms, alternate destinations etc, you can contact Odenza’s Customer Service Hotline (1-866-339-6006) M-F 8:00 AM – 4:00 PM PT and request to work with one of their dedicated travel agents. Their agents can help you book the custom vacation of your dreams and assist with add-ons not covered by this voucher such as flights, car rentals, attraction passes and more. All upgrades will be booked through and supported by Odenza.

l) Why is a $100 USD deposit required before I can place a reservation hold and/or work with a travel agent?Property prices and availability change by the minute which means the funds are needed in-house from activation so that as soon as you want to book, a unit can be reserved for a 24-hour hold (as long as the travel date is more than 14 days away). You can receive a full 100% refund on your deposit if you no longer want to proceed with finalizing the booking.

m) Is the voucher transferable?Yes! The voucher is transferable to a friend or family member, over 21 years old who has a Visa or Mastercard in their name, prior to activating the voucher with your $100 deposit. Once the deposit has been made and the voucher is registered, the voucher is no longer transferable and refundable.

n) If I am gifted more than 1 voucher, can I use 2 or more together for the same location for the same week?

No. You can only redeem one Odenza voucher per year and therefore it’s not an option to use two or more vouchers together. In the case that you have or are entitled to more than one Odenza voucher per year, it’s a wonderful and purposely positioned to be your value-add tool to use in your efforts to build your business, giving the extra vouchers away.

o) Do I have to attend a timeshare presentation when I arrive at the resort?

No! You will never be required to attend any sales or timeshare presentation. These are real, quality resorts and hotels with no hidden fees or strings attached. We are simply helping these resorts fill what would otherwise be empty rooms.

p) What if I choose a resort that is listed for, and can only be booked as, a 3-night stay, then will I only have to pay $120 ($40/night) for the booking fees?Unfortunately, no. Even if you book a stay for less than 7 nights, you are still required to pay the flat fee of $279.93.

q) How long do I have to use the voucher?Once you receive the complimentary voucher from our JIFU Member Services, you have up to two years register it.

r) How many people can I bring with me?The room types available for no additional cost are for a maximum of 2 adults and up to 2 children (age 11 and below). At least 1 of the adults must be over the age of 21. If desired, you can call the Odenza’s Customer Service Hotline (1-866-339-6006) M-F 8:00 AM – 4:00 PM PT and add payable upgrades like additional people, rooms, flights, rental cars, and event tickets.

s) Do children and infants count towards the occupancy within the condo?Yes. Occupancy includes children and infants within the traveling party. It is crucial that you do not exceed the maximum occupancy and failure to do so could result in refusal to check you in.

t) Can I add more people to those specified on my reservation?Yes, as long as you don’t exceed maximum occupancy level for your accommodation. Should your total number in your party exceed the allowable size, please contact Odenza’s customer service representative to see if a larger or second unit is available to accommodate you or you can pay to add additional rooms.

u) Can I pay the deposit and fees in any currency?The activation deposit and booking fees will be transacted on your credit card in $US dollars, regardless of the country you visit or reside.

v) Can I pay the deposit and fees with JIFU tokens or Crypto currency?No. As of now, all deposits, fees, add-ons, and upgrades can only be paid to Odenza by a money order or a Visa or Mastercard credit card and all will be transacted in $US dollars regardless of the country you visit or reside. If you have general questions about payment methods, please call 1-866-747-4778 Monday to Friday from 8am to 4pm Pacific Time.

w) Will Odenza sell or use my personal information, including my email, to any other party or entity including its own use to spam me in the future?No. Odenza will not sell your information. Through activating and booking your stay through Odenza, you essentially become a customer of Odenza for your dream trip and they want to make sure you receive their excellent customer service and have a great getaway experience. Thus, you should expect and want their follow up communications concerning your reservation, confirmation emails, and for any questions you may have asked them. Odenza then reserves the right to send you marketing materials in the future which you agree to in the Terms and Conditions by redeeming this complimentary voucher.

x) Can I redeem more than one gifted voucher I’ve received in a 12 month calendar year?No. You can only redeem one Odenza voucher per year and therefore it’s not an option to use two or more vouchers together. In the case that you have or are entitled to more than one Odenza voucher per year, it’s a wonderful and purposely positioned to be your value-add tool to use in your efforts to build your business, giving the extra vouchers away.

y) Can I sell or give my voucher to someone else?You may NOT sell the voucher to anyone at any time. Our complimentary vouchers are not for sale in any way. These vouchers are a promotional gift from us to you for being a JIFU member. Reselling or bartering the voucher for services will violate our and Odenza’s terms, conditions, and agreement you accepted before using the voucher. Selling, bartering, or misusing the voucher will cause us to void the voucher code and it could jeopardize our ability to continue the voucher reward program. The agreements Odenza maintains with the hotels and resorts prevent anyone from competing against or jeopardizing their published rack rate.

z) Is this complementary vacation voucher truly “free”? What’s the catch? We do NOT use the word ‘Free’ when promoting or describing our vacation voucher incentives. Instead, we promote and encourage you, our Affiliates, to use words like “Complimentary Vacation Voucher.” For example, one proper word track could be something like, ‘Another amazing value for joining JIFU is that you will get a 7-night complimentary resort stay each year. You will be responsible for personal expenses such as a booking fee, resort taxes and fees, food, beverages, and transportation.’

aa) Can I give my vacation voucher to a prospect that I am introducing to JIFU?It is a great idea for you to use your voucher as incentives in your recruiting activities, but keep in mind that these vouchers are NOT meant for sale, bartering, bribing, or group travel in any form. Our voucher is a reward to you for working hard and is to be used for promotional or a reward only and are not designed for group travel. You will not be able to put together a group vacation package using our vouchers for your downline or prospects. But yes, you can transfer/give your voucher to a prospect as long as that person is 21 years or older and that person has a Visa or Mastercard in their name, and the voucher has not already been used to book a reservation (having paid the deposit and/or booking fees).

bb) Are there some “All Inclusive” properties among the inventory list and does this voucher cover everything?There are many “All Inclusive” resorts in the inventory database (especially in Mexico and the Caribbean) which have mandatory all-inclusive plan costs that are payable at the resort. Travel consultants will be able to advise you about this information prior to booking. Also, keep in mind, even if a resort is not listed as an “All Inclusive” resort, there can be potential additional fees that you would be required to pay to the resort directly such as local taxes/fees, mandatory Full or Half Boarding Fees (pp/day), mandatory Meal Plan fees (pp/day), resort amenities fee and/or a mandatory security deposit, all of which is determined and charged by the resorts individually upon check-in and NOT by or to Odenza. These fee details are typically displayed for you directly on the page for each resort (scroll to the bottom of each resort details page while shopping and find it under the “Fees and Policies” section) on the Odenza inventory website but is also something that an Odenza travel agent can look into for you for the resort you have placed a 24 hr hold from the registration webpage prior to completing the booking. All of these mentioned fees are not covered by the voucher nor by the $280 booking fee to Odenza.

cc) Are there any other expenses I might get charged during the booking process or at the resort?During the booking process with Odenza, you will never be charged more than the $280 booking fee if you do not add any upgrades. Many resorts in Mexico and the Caribbean have mandatory all-inclusive plans payable at the resort. Also, keep in mind, even if a resort is not listed as an “All Inclusive” resort, there can be potential additional fees that you would be required to pay to the resort directly such as local taxes/fees, mandatory Full or Half Boarding Fees (pp/day), mandatory Meal Plan fees (pp/day), resort amenities fee and/or a mandatory security deposit, all of which is determined and charged by the resorts individually upon check-in and NOT by or to Odenza. These fee details are typically displayed for you directly on the page for each resort (scroll to the bottom of each resort details page while shopping and find it under the “Fees and Policies” section) on the Odenza inventory website but is also something that an Odenza travel agent can look into for you for the resort you have placed a 24 hr hold from the registration webpage prior to completing the booking. All of these mentioned fees are not covered by the voucher nor by the $280 booking fee to Odenza.

dd) Can I work together with my downline and book several rooms at the same location during the same week?Self-organized/hosted group travel is not permitted as stated in the terms and conditions. However, there is nothing stopping you and your JIFU downline friends who have a voucher from independently booking rooms at the same location for the same week. It’s all based on availability when making the independent reservations.

ee) Can I defer receiving my complimentary voucher and be given the value in money instead?No.

ff) How much and where do I pay the All Inclusive fees?All Inclusive fees and information are displayed on the Resort Information page and again in the Payment Information section of the Booking page. All Inclusive fees are paid to the resort at the time of check-in.

gg) Are flights, rental cars, or any other transportation covered by the voucher?No. The voucher only covers the accommodation costs for 7 nights. However, if desired, you can call Odenza’s Customer Service Hotline (1-866-339-6006) M-F 8:00 AM – 4:00 PM PT and add payable upgrades like additional rooms, flights, rental cars, and event tickets.

hh) Can I combine two of my vouchers to help cover any upgrades for one booking for one week?No. You can only redeem one Odenza voucher per year and therefore it’s not an option to use two or more vouchers together. In the case that you have or are entitled to more than one Odenza voucher per year, it’s a wonderful and purposely positioned to be your value-add tool to use in your efforts to build your business, giving the extra vouchers away.

ii) Can I give this voucher to my child who is 25 years old who would then take a friend?Yes, as long the voucher has not been registered and/or used for a booking. Also, the child must be at least 21 years old and has a Visa or Mastercard in his/her name.

jj) What are the exact Terms and Conditions of this voucher?See the other document called “7-Night Getaway Terms and Conditions”.

kk) Can I use this voucher with another coupon I have for the same location?No. Our complimentary voucher may not be combined with any other promotion, discount, or coupon from us or any other party. Other restrictions may also apply and our voucher is void where prohibited by law.

ll) How do I cancel a reservation?Odenza offers a 24-hour free of charge cancellation from time of finalized reservation (once the booking fees have all been paid), unless the booking is traveling within 3 days which then there is no cancellation ability. For any other cancellations please refer to the cancellation policy that is clearly displayed before your booking is confirmed, on your confirmation, and also available on the Odenza website under terms and conditions.

mm) How do I change/edit a reservation?For name and address amendments, you can edit your reservation from your booking confirmation by clicking edit booking. For any date change desires please contact Odenza’s Customer Service Hotline (1-866-339-6006) M-F 8:00 AM – 4:00 PM PT to find out your options, if any. Typically, all booked reservations are final and cannot be changed. Date and resort changes are subject to availability. Cancelation and amendment charges may apply.

nn) Can I change the travel dates specified on my reservation after it is booked?No, all booked reservations are final and cannot be changed.

oo) What are the kitchen definitions described within the resort pages and search results?Partial Kitchen – Installed with basic accessories for cooking such as microwave, bread toaster and coffee machine.
Complete Kitchen – Installed with appliances usually found in a conventional kitchen such as a standard refrigerator, sink, conventional oven, microwave oven and coffee maker.
Mini Kitchen – Installed with basic accessories that can be found in a complete kitchen, although they can be smaller than the standard size.
None – Some hotels and studios may have no kitchen facilities available and are Room Only.

pp) Can I change the travel dates specified on my reservation after it is booked?No, all booked reservations are final and cannot be changed.

qq) What are the different apartment size description meanings?Hotel Unit / Studio – A room that does not have a separate bedroom area, usually these room types typically sleep a maximum of 2 to 4 people.
1, 2 or 3+ Bedrooms – Rooms with greater capacity, where they can sleep between 4 to 8 people.

rr) What is the “Know Before You Go” information and why is it so important?The “Know Before You Go” information is there to help guide you to enable you to choose the best resort suitable to your holiday requirements. This advises of any resort updates (for example construction work and pool closures), charges, and rules for that particular property (for example minimum age requirement, local fees payable, and checking in and out times). We ask that all “Know Before You Go” information is read and understood to avoid disappointment and surprises at check in and during your stay.

ss) I am looking for a vacation at a specific location and/or time and can’t find it. Can you help me?Availability changes daily so I would encourage you to check back daily. Also, it is good to expand your search to nearby destinations as well as expanding arrival date dates by a few weeks on either side.